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PostPosted: Mon Jul 27, 2015 1:41 pm 
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New ABC/CDM Joint Security Procedures

As you are aware, the ABC and CDM Board of Directors, and Management have been collaboratively working on issues that impact both resorts.

In that effort, we are pleased to announce the establishment of improved Security Procedures for Aruba Beach Club and Casa del Mar, which includes input from security and members of both resorts. These rules are effective as of July 27, 2015.

The purpose of the improved rules is to ensure that every member has an enjoyable and safe vacation experience while at Aruba Beach Club and Casa del Mar. Having consistent rules wherever possible for both resorts was a goal established in one of our first joint ABC/CDM Board meetings.

SECURITY PROCEDURES FOR ARUBA BEACH CLUB AND CASA del Mar RESORTS

NUMBER OF GUESTS IN ROOMS
Room attendants will be advised that one of their responsibilities is to alert their supervisor of “signs” that there are an unusually large number of guests in the room; e.g., excessive luggage, toothbrushes, towels, used bedding on floor or different people sleeping odd hours of the day. “Do Not Disturb” signs will be honored for a maximum of 24 hours; after that the Resort reserves the right to enter the room in order to inspect for condition and to ensure guest safety.

DAMAGES TO GUEST ROOMS
Prior to cleaning “checked out” rooms, the room attendant will report any damage; e.g., broken or damaged furniture, pots, pans, utensils, extensive glassware, to their supervisor who will be responsible for notifying Security for documentation and evidence gathering. Once the estimated amount of damage is established, that amount will be immediately given to the Front Office Manager who will be responsible for notifying the member/occupant and advising that the amount of the damages if not paid in full prior to leaving the Resort, will be billed to the credit card on file and/or added to owner’s annual maintenance fee(s). In the case of a credit card dispute, Aruba Beach Club/ Casa del Mar will provide the required documentation to the credit card company to substantiate the charge.
Damage to a guest room determined to be out of the ordinary will incur a minimum charge of $250. Damage to furniture, fixtures, TVs and the like will be billed to the member/occupant at the Resort’s cost.

EARLY ACCESS TO GUEST ROOM
Early access to a guest room may be granted only if the room is ready upon guest check in. Otherwise, guests who interfere with the room attendant cleaning the room will be charged $200 for the first occurrence, $300 for the second and possible expulsion from membership for any subsequent occurrence.

LATE CHECKOUTS
Guests who remain in their room beyond 11:00 a.m. will incur an additional charge of $150 an hour and if not paid prior to leaving the Resort the additional amount will be added to their annual maintenance fee(s). Guests who refuse to leave their room when told will be immediately escorted off the property by Security.

AFTER HOURS ACCESS
Signage which reads “Access to Aruba Beach Club and/or Casa Del Mar Beach Resort buildings and grounds after midnight is restricted to registered guests only and subject to enforcement by ABC/CDM Security. Registered guests are required to register names of their after-hours guests with the Front Desk.

PROTECTION OF MINORS
Aruba Beach Club & Casa del Mar Protection of Minors Policy.
Anyone under 16 years of age must be accompanied by a parent or adult/guardian after 10 pm; any unaccompanied minor will be escorted to their room by the resort’s Security staff.

LOBBY FREE WI FI AND TV
Free Wi FI (at both resorts) and TV (at CDM) are available in the lobby. Management reserves the right to turn off the Wi FI signal after 11 PM. Security presence will be in the lobby to monitor and remind guests of our in-house rules.

DISTURBANCES
If Security visits a guest room for cause or in response to a reported disturbance;
The occupant must immediately restore calm to the room. If a second report and Security visit is made the occupant will be assessed a charge of $50; and, if not paid prior to leaving the Resort, it will be added to their annual maintenance fee(s). If a third visit to the room is required of Security the occupants may be required to vacate the room immediately and will be advised they may be expelled from membership in the Resort. All reports of disturbances will be documented by Security with a copy placed in the member’s file and retained by the Resort.

Respectfully,
Aruba Beach Club Board of Directors
Casa del Mar Board of Directors
Management from ABC and CDM
7/25/2015


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